1- The Nawras website is owned by Nawras Cargo Agency only.
2- Nawras has the right to delete any purchase order, whether it is on the ban lists of Saudi customs or not, provided that it compensates the buyer for the full amount.
3- The site has the right to change the terms and conditions at any time.
4- The site is not responsible in case the customs administration confiscates any shipment.
5- The site is not responsible for paying any customs fees or customs clearance of any shipment.
6- Shipping fees include delivering the item to the company’s office in Dammam and shipping it under the responsibility of the internal shipping company.
7- The service fees that the customer must pay are as follows:

    item cost.
    Shipping cost within America, if any.
    Express shipping cost to the UK.
    The tax is a flat rate of 6.62%.

8- Nawras website does not sell any goods, it is only a shipping company.
9- Shipping requests from American websites are made only through the Nawras website.
10- In the event of any deduction or tax exemption on any commodity, it is an acquired right for Nawras, and this is based on commercial and legitimate relationships.
11- In the event of a dispute over the terms and conditions, the court will be judged according to the system in force in the Kingdom of Saudi Arabia, and the trial will take place in the city of Dammam.
12- In the event that the commodity differs from the main request, the customer has the right to return the full amount and will be informed of the acceptance of the return request within two working days.
13- In the event of any defect in the product, the customer has the right to ask Nawras to communicate with the seller.
14- The customer is not entitled to return the item without reason.
15- Any person can receive the shipment provided that he has the name of the owner of the shipment and the shipment number.
16- The shipping period does not include official holidays, holidays and weekends in America.
17- Expected shipping time is two to four for the majority of orders.
18- The shipment may be delayed more than the specified time, which is seven to ten days as a result of a defect with the carrier or a problem with customs, and this delay is not under the responsibility of the Nawras company and does not bear its consequences.
19- The customer’s shipment will be stored for 9 days, after which a floor amount of 5 riyals is calculated for each day starting from the customer’s notification of the arrival of the shipment to our warehouses. After 40 days, the goods will be disposed of or destroyed.
20- The cost of shipping one item from America to Saudi Arabia is 25 riyals as a minimum for half a kilo or part of a kilo.
21- In the case of a mixed number in the weight, it is rounded to the largest integer.

22- The customer's payment is an approval of the shipping quotations and the price of the goods, and in the event that he declines before shipping the product, we will cancel the order and compensate him with the full amount.
23- Since Nawras requires multiple states, the Florida tax of 6.0% has been adopted to be a fixed, unchanging rate, and it is entitled to receive it as a commission in the event:

    Request from tax-exempt states.
    Obtain a tax exemption from any state or from the seller.

24- The customer must pay the full amount before we offer the shipping service.
25- The company is not responsible for opening the shipment envelope by customs.
26- The email will be used in the following cases:

    communicate with you.
    Post updates.
    Publish some shows in America.

27- Contact us officially via the contact us page or via WhatsApp 00966541222104

28- In the event that the price paid on our website differs from the original commodity price due to a defect on the Nawras website or on the Amazon website, the customer will be informed and given the option to complete the order with payment of the difference or cancel it.

29- As for the daily offers of the Amazon website, if the purchase is outside the official working hours of Nawras, the website does not guarantee the completion of the purchase process at the same displayed price, and if it is during working hours, it must be 4 hours before the end of the offer time.
30- If there is a difference in the price of the product covered by the offer compared to its price in the purchase invoice, the customer must contact us within 24 hours via the Contact Us page, or the purchase price shown in the Nawras website invoice will be adopted as the final price.
31- The materials prohibited by Nawras Company are the same as those prohibited by Saudi Customs.
32- Nawras uses Amazon affiliates to determine the price of the shipment based on the volumetric weight or the actual weight contained in this program.

33- Nawras opens the boxes of some parcels before delivery in order to reduce their volumetric weight and thus reduce the cost of shipping. If you want to keep the original package box, you must contact us before completing the order on the site.

 34- The price of some commodities changes rapidly within a few hours or days. Therefore, Nawras does not guarantee the purchase of the commodity at the existing price upon completion of the order, and the customer will be informed of any developments before approving the order.
35- In the event of returning the product, Nawras is entitled to take 2.5% in addition to 50 riyals.

36- Some goods in American locations take more than two days to be shipped in America, so these goods may be delayed in arriving at our headquarters up to 21 days after completing the order.

37- Al-Nawras is specialized in shipping only and is not a selling company, so any problem with the product outside the shipping related problems will be borne by the customer.

38- Shipments that are ordered through some sellers or websites, may take weeks to reach our warehouses in America and a few days to be shipped internationally, so the shipping period is two to four weeks that does not include these goods.
39- If your order exceeds 1.21 meters or 68 kilos, it is considered overweight or oversize, and a fee of 281 riyals is added to it to be paid to the carrier.

40- Insurance fees are 2% of the value of the item or 20 riyals, whichever is more.
41- Nawras has the right to purchase the same requested product from any other source, especially in the event that the product is not available at the site to be ordered from, or the seller from whom it is intended to be purchased.

42- The duration of the parcel's arrival from one week to 4 weeks.

43- The period of arrival of commercial orders is specified in the order invoice.


Compensation and cancellation


44- In the event of any product being lost, compensation shall be made not exceeding 300 Saudi riyals for the order